TrainMade
Contact & Support
Last updated: July 12, 2026
Reach out any time — we typically aim to reply within 2 business days.
Support email
support@gettrainmade.comPlease write from the email address associated with your TrainMade account and include a short description of what you need help with.
Email supportWhat we can help with
- Account access — sign-in problems, email changes, account deletion
- Payment or refund questions
- Program-access problems after purchase
- Technical problems with the app
- Privacy requests (access, correction, deletion)
- General questions about TrainMade
Response goal
We aim to respond to support messages within 2 business days. This is a goal, not a guarantee — response times may occasionally be longer.
Program & payment issues
If Stripe confirmed your payment but your program is still locked, contact support and we will restore access.
Security concerns
Believe your account was accessed without permission? Email support right away so we can help you secure it.